Complaints & Dispute Resolution

1. How to complain

You can send any complaint by email to hello@risenmgt.com, specifying the subject, date and a detailed description of the facts. Please attach any useful information.

2. Timelines

We acknowledge complaints within three (3) business days and undertake to provide a reasoned response within fifteen (15) business days of receipt. If the case requires additional time, we will let you know explicitly.

3. Internal escalation

If the initial response does not satisfy you, you may request a review. The case is then examined by a function distinct from the one that handled the initial complaint and, as a last internal step, by management. No individual is named on this page; escalation is described by function.

4. Consumer mediation (European Union)

For consumers resident in France and in the European Union, consumer mediation may be available under French law. Details of the applicable mediation scheme are provided on request. You may also contact the consumer-protection authority of your country of residence.

5. Preferred route

Please contact us directly before initiating any other procedure. Contacting the company typically resolves matters faster than a payment dispute or a third-party procedure.